Trainer – Clinical Systems Software


Plymouth or Bodmin, United Kingdom
Job Type

Your main responsibility within this role will be to train Healthcare staff throughout the Country, as well as internal staff in the use of Open Evolution clinical systems and associated programs. You will be responsible for creating, developing and maintaining your own associated training materials, so an element of creativity and organisation is certainly key. You will be responsible for updating customer accounts after visits and training events’ and assisting with software demonstrations at major exhibitions / road-shows and other key sales events throughout the Country.

Key Tasks

  • To liaise with Practices, Health boards and CCG’s, to identify training needs as required
  • Responding to enquiries / queries regarding training and attending meetings & User Group meetings
  • Organising, planning, claim & delivering training sessions following the company process
  • Delivering training in a variety of settings and having the ability to adapt the training session to meet user requirements
  • Develop and maintain up to date training hand-outs as directed by your line manager
  • Maintain / update the Evolution on-line manual as required by your Line Manager
  • To promote the Company and its’ products and to maintain a knowledge of current and future developments with the Company
  • To take training support calls from the Service Desk when in the office, ensuring the call is logged & updated accordingly
  • Aid with the creation of release notes and training material
  • Delivering internal training sessions to other departments as required
  • Attend exhibitions, road-shows and other sales events in order to demonstrate the clinical software and assist with questions relating to the products
  • Able to travel extensively with relevant away stays
  • Following set agreed training plans and events when required

Knowledge & Skills

  • The post holder should have a good general education, excellent keyboard, interpersonal and communication skills
  • A medical background, preferably within General Practice and previous use of Open Evolution would be desirable but is not essential
  • The applicant should be able to work well under pressure and have the ability to prioritise and work to deadlines with minimal or no supervision
  • General computing qualifications is advantageous but not essential The post holder must hold a full, clean, current driving licence
  • Having previous experience of dealing with clinical safety would be highly advantageous

It will be your responsibility to plan and deliver training sessions to suit the appropriate level of the trainees, to amend those sessions and adapt delivery style during training to respond to the needs of each individual. Direct line manager contact is key, they will assist with setting direction of training events and plans. Externally you will have continual contact with customers, with some contact with Health boards, CCG’s and NHS England, Wales and Scotland.

Your time will be spent predominantly at customer’s premises, some of which could involve extensive travel and you will be required to stay in overnight accommodation where necessary. You will of course also spend time in the Plymouth/Bodmin office; attending meetings, dealing with customer enquiries, planning and writing training materials, investigation work and completing essential documentation in internal systems to support the customers as required but this will depend on where you are based.

We are open to considering Junior, Mid-Level and Senior Trainers, so if this is not quite the right fit, please call for a confidential chat on 01752 252 533 and we can discuss what you are looking for. If you have the relevant skills and experience, please apply now and I will be in touch with more information.

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