IT Support Engineer L1


Cornwall, United Kingdom
Job Type

We are searching for a Level 1 IT Support Engineer to join a Software Development team based in Bodmin on a permanent, full time basis. The successful applicant will provide hardware and software technical support; including maintenance, repairs, advice and installations to the IT estate across the UK. You will be based in the Bodmin offices but may be required to travel away occasionally, for which costs will be covered and transport supplied.

Key Tasks;

  • Installation of GP medical Systems
  • Maintenance of accurate records to meet Company deadlines
  • Responding to callouts within the timescale of contractual obligations
  • Diagnosing problems and repair or remedy as required
  • Installing and setting-up computer systems / equipment

Required Knowledge & Skills;

  • Experience in this or a very similar role
  • Windows Server, desktop administration and networking
  • Linux/Unix server administration and networking
  • General understanding of Computer systems and their architecture
  • Good at managing your own time and responsibilities
  • Ability to work independently with minimal supervision
  • Social and written communication skills
  • Good telephone manner/etiquette
  • Passion for customer service
  • Friendly disposition

Technical skills development will be provided under a defined advancement framework and foundation skill set, to ensure your knowledge is always being kept up to date and developed. If appointed, you will be responsible for maintaining confidentiality of all data removed from, or on, clients’ computer systems. You will also be responsible for stock and equipment used on site and Health & Safety issues while on customer’s premises.

In terms of benefits, you will be joining a well established, reputable and friendly business with access to 28 Days annual leave including Bank Holidays, increasing to 33 days pro-rata. You will also have access to a pension scheme, health care plans, salary sacrifice bicycle scheme and much more. If you have the experience and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below. For an informal chat, please phone 01752 252533 and ask for Rachel, many thanks for your interest.

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