We are searching for a First Line Helpdesk Operative to join a busy Software Development business on a permanent, full time basis in Bodmin, Cornwall. Your main role will be to receive and log telephone queries from customers with regard to clinical software and computer hardware faults. You will also be responsible for diagnosing faults and resolving problems wherever possible in a professional, friendly and timely manner. All training will be provided and it is worth baring in mind that the successful completion of each skills module will mean an increase in salary as you progress, so the annual salary is certainly not set in stone.
Knowledge & Skills Required:
Internal contact is a key feature of the job, involving the post holder in liaison and consultation with other team members, staff and managers across the Company. Externally, the post holder will have frequent contact with GP practice customers and regular contact with Health Authorities, CCGs and 3rd party maintenance suppliers.
This position is office based with very occasional visits to client sites and other premises. You will be required to work an 8 ½ hour shift pattern, which will operate between the hours of 06:30 and 20:30, when fully trained you will also join the weekend shift rota and will be given laptop/phone as required for this purpose. The sky is the limit in this position and it would well suit someone who sees a future for themselves in troubleshooting IT Hardware and Software problems, as there is plenty of room to progress with this forward thinking, well established business.
If you have the experience and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below. For an informal chat, please phone 01752 252533 and ask for Rachel V, many thanks for your interest.