Jobs

Assistant Technical Support Engineer

SE-4283

Location
Plymouth, United Kingdom
Job Type
Sector

We are seeking a good all round engineer with Electro/Mechanical background, to deal with technical support calls from our team of Field Service Engineers, and internal departments.

This is a desk-based role which operates in a help desk type of environment.  We sell and maintain a full range of Garage Equipment, encompassing a wide range of technical disciplines, including fully computerised models.

The successful applicant will need to:

  • Have a proactive and methodical can do attitude/approach
  • Be able to prioritise workload, whilst considering the impact on customer service levels
  • Have good communication/interpersonal skills in order to liaise with suppliers and team members
  • To produce Service Bulletins to keep team members updated on Technical Matters
  • Be PC software and hardware literate

There is scope to grow this role in the future with development of a software library; computerised knowledge base and call vetting systems.

Experience of a similar product range is useful, however, product training will be provided and support from experienced staff will be available.

 

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