Jobs

Customer Service Call Handler

NW-4831

Location
Plympton, United Kingdom
Job Type
Sector
Salary
Call for further information

 Our Client, a leading automotive company, is seeking to recruit a Customer Service Call Handler due to increasing business requirement.  You would be the first point of contact for incoming customer calls and would be capable of working well under pressure in a busy environment and will have a polite yet firm telephone manner.  The Company, and its associated group, design, manufacture, and supply a comprehensive range of vehicle servicing equipment and MOT testing equipment, for motorcycle, car and commercial vehicle workshops, plant and machinery maintenance and servicing of railway rolling stock and locomotives. 

Duties: 

  • Receive/action telephone calls from Customers for service visits/installations, to the customers’ satisfaction
  • Ensure accurate input into the call management software for both logging jobs, updates and completion
  • Action queries which may delay payment of invoices, liaise with internal and external sources
  • Allocate work to service engineers, ensuring effective travel and time usage through route and job planning
  • Follow-up to ensure work has been carried out 

Key requirements: 

  • Strong organisational skills
  • Ability to be assertive, and calm under pressure
  • Able to multi task and prioritise multiple requests
  • Knowledge of MS Office
  • Polite and effective telephone manner and excellent interpersonal skills
  • Previous experience in a service environment desirable
  • Ability to use initiative

Hours of work: 

  • Monday to Friday; 9.00am to 5.00pm 

 

If you are an experienced Customer Service Call Handler  and are currently looking for a new challenge then please submit an up to date CV by using the ‘apply’ button below. 

For informal chat please phone 01752 252533 and ask for Nigel. Many thanks for your interest.

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