Service Manager – Luxury Brand


Plymouth, United Kingdom
Job Type
c£50k Depending on Experience

A leading luxury global brand with a passion for high standards and excellence have an opening for a Service Manager  to join their business, the successful applicant will be responsible for defining, implementing and managing a customer service strategy for the global network.

To include:

  • Service Standards
  • Warranty Registration System
  • Direct product Management
  • Customer Feedback
  • Training Programme

Global CRM database

  • System development
  • Best Practice Lead
  • Training Programme


  • Team performance KPI’s
  • Warranty, PDI & Goodwill costs
  • Warranty costs recovery

Lead Company and Distributor network to develop Customer Service culture.

Manage & build relationships between OEM’s and the distributor network.

Drive improvements in product quality via Monthly & Quarterly reporting

Responsibilities / Tasks


  • Responsible for Standards & Performance
  • Manage and lead Princess Service team
  • Best practice lead for Distributor network


  • Lead development of CRM system
  • Implement Training programme and role out across distributor network


  • Define KPI reports
  • Track and manage OEM costs recovery

Main competency:

  • Service Management Degree or Industry Qualifications
  • Familiarity with marine leisure market or OEM supply chain
  • IT skills including MS Office
  • Team management & development
  • Crew & Distributor management

Person Specification

Social Competency

  • Communication
  • Teamwork
  • Planning and Organizing
  • Flexibility

Personal Competency

  • MS office skills
  • Responsibility
  • Initiative
  • Problem Solving
  • Innovation

Technical Competency

  • Service Management
  • OEM experience

If you are an experienced Service Manager and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below.

For an informal chat, please phone 01752 252533 and ask for David. Many thanks for your interest.

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