Field Service Engineer (World-wide travel)

  • Manufacturing
  • Saltash

Job Information

Salary :

£35,000 to £40,000

No. of Openings :

1 opening

Job Type :

Permanent

Job Description

Seeking a Field Service Engineer to provide worldwide, onsite technical expertise for the; commissioning, servicing and repair of equipment. If you are successful, you will spend roughly 60% of your time traveling (worldwide) to support customers, all travel costs and accommodation will be covered and the remainder of your time will be spent in our beautiful Saltash offices.

Your role will encompass providing technical support and training to onsite Engineers (either whilst onsite or remotely) in the use of our equipment, ensuring our customers have every confidence in the services provided. While ‘at base’ in Saltash you will have a varied role, supporting the Design and Production teams with technical expertise on projects including; equipment build, testing, repair and servicing.

Commissioning

  • Complete onsite installation and commissioning of supplied equipment within the UK and worldwide as required
  • Train onsite company engineers/operators and maintenance employees on the use and maintenance of our equipment
  • Ensure compliance with commissioning procedures and documentation

Servicing

  • Carry out on-site servicing and repairs
  • Carry out on-site upgrades and software updates to equipment
  • Testing and calibration on completion of service
  • Ensure compliance with servicing procedures and documentation

Customer Support

  • Provide telephone and email support to Customers (with the support of Design Team)
  • Manage and maintain customer Helpdesk system / Helpdesk website
  • Report monthly on helpdesk activity
  • Develop articles for helpdesk website to enable customers to ‘help themselves’
  • Continue the development of servicing procedures and documentation to ensure we always have an up to date and contemporaneous suite of documentation for all equipment

 Testing & Repairs

  • Test and calibrate items manufactured by the production department
  • Develop testing methods, equipment and documentation as required to enable the required tests and calibration activities to be undertaken
  • Fully document all testing and calibration activities and store the test data. Ensure equipment databases are maintained
  • Develop the work instructions for standard assembly and equipment manufacture

Company development

  • Use relevant manufacturing processes such as Lean Manufacturing and Six Sigma to assist with the development of design, engineering and build of machines and components to ensure a quality first approach is adopted
  • Recommend alternatives, updates and amendments to products and machines design, build, processes, procedures, manuals, training material
  • Collaboratively support decision making to halt activities and processes and take corrective or preventative action to ensure errors or defects are avoided

Requirements

  • Engineering Degree or equivalent with minimum 3 years in a similar engineering role
  • 2-years technical support Engineering experience within a relevant sector or using relevant equipment
  • Strong practical and theoretical engineering background with the ability to understand, interpret and communicate technical information at all levels including to international engineers and employees
  • Experience of commissioning equipment on site abroad and within the UK
  • Experience of testing and repairing new equipment within the closed mould composite sector on site abroad and within the UK preferred
  • Experience of providing remote access customer support online or by telephone
  • Experience of developing training material and in the delivery of training to employees and customers in the maintenance and use of equipment
  • Experience in the provision of a customer support online helpdesk including development of content
  • Up to date knowledge of testing and calibration techniques and standards
  • Experience of developing, using and maintaining all relevant documentation associated with the testing, building and commissioning of equipment
  • Demonstrable knowledge of appropriate techniques such as R&D methodologies, Six Sigma, Lean

Personal Attributes

  • Fully prepared to spend a large proportion of working life traveling on a worldwide basis
  • The ability to work collaboratively with a diverse range of people and cultures
  • Ability to simplify complex processes to enable clear understanding and applications by all employees and customers
  • Excellent communication skills with the ability to listen and clearly articulate technical information
  • Strong analytical and problem-solving ability
  • Self Confidence with the ability to build strong working relationships internally and externally
  • Resilience and tenacity with the ability to take decisive corrective actions when required
  • The ability to perform accurate detailed focused work on a consistent basis under pressure
  • A meticulous passion for attention to detail and accuracy of work
  • Confident decision maker; to take the initiative and challenge the norm when required
  • Technical report and documentation writing experience
  • Willingness to travel/work independently world-wide
  • Full Driving Licence and in date Passport

 

If you feel you would be a good fit for this position, please submit an up to date CV and I will be in touch to discuss the next steps!

For an informal chat about this position please call Rachel Vellenoweth on 01752 252533.