IT Service Technician

Job Description

As a result of our clients expansion plans, and continued ongoing success we are seeking a dynamic IT Service Technician to be based in Plymouth office.

Responsibilities:

• Receive, log, monitor and respond in a timely manner to Service Requests across three communication channels.
• Escalate complex and high priority Service Records to both internal and external teams in line with agreed processes.
• Provision of Technical support Till system and all related hardware, software and data networks.
• Ability to assess technical errors and determine a resolution process around Till peripherals, ie: Till Printers, Scanners, PEDs.
• Follow-up on issue resolution via communication with front end customers
• Provide a customer-centric interface for users of The Range IT systems and external parties where applicable.
• Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required.
• Keep abreast of any new technologies that may be implemented by the business to maintain expert knowledge to uphold ability to provide support.

Person Specification:

• 1+ year working in an IT support provision.
• Key personal characteristics include reliability, flexibility and willingness to contribute to a team working environment.
• Basic knowledge of how to troubleshoot network infrastructure issues (WAN, LAN etc.).
• Good understanding of overall technology concepts and terminology.
• Demonstrable analytical approach to problem solving.
• Excellent written and verbal communicative skills.
• Experienced IT Technician able to provide comprehensive support service to the end customers within a Retail environment.

What we offer:

• Competitive salary
• Pension
• Long service awards
• Employee discount
• Cycle to work scheme

Hours: Tuesday – Saturday OR Sunday – Thursday, 07:30am – 04:15pm OR 0845am-1730pm

If you are currently seeking a new challenge and feel you would be a good fit, then please submit an up to date CV by using the ‘apply’ button below. For an informal chat please call TQR Plymouth and ask for Laura, many thanks for your interest.